ek33e's Privacy Policy

1. Introduction

ek33e operates a trusted online casino and betting platform for users in Bangladesh. We believe that the protection of your personal information is a fundamental right, and we treat that right with the highest importance.

This Privacy Policy ("Policy") describes what information we collect from you while you use the ek33e platform, how that information is used, who it may be shared with, and what rights you have over your own data. This Policy applies to the ek33e website, mobile services, and all related services.

By using ek33e's services, you are considered to have given your consent to the terms set out in this Privacy Policy. If you do not agree with any of the terms, we ask that you refrain from using our services and contact our support team.

2. Information We Collect

We may collect various types of information to improve your experience on the ek33e platform and to keep the service secure. The types of information collected are described in detail below.

2.1 Registration & Identity Information

When you create an account, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 or above may register)
• Mobile number
• Email address (where applicable)
• Preferred username and password

2.2 Financial Transaction Information

To process your deposits and withdrawals, we collect the following information:

• Mobile banking account number (bKash, Nagad, or Rocket)
• Transaction date, time, and amount
• Transaction ID and receipt number

2.3 Technical & Device Information

To ensure platform security and improve your experience, we may automatically collect the following information:

• IP address
• Browser type and version
• Device type (mobile, tablet, or desktop)
• Operating system
• Session duration and activity logs on the platform
• Referral source (where you came from before visiting the site)

2.4 Information Received Through Communications

When you contact support via live chat or email, we may retain a record of that conversation. This is used to improve service quality and to resolve service-related disputes.

3. Purpose of Data Use

ek33e uses your information only for specific and legitimate purposes. The purposes for which we use your information are detailed below:

3.1 Account Management & Identity Verification

We use registration information to create and manage your account, confirm your identity, and verify your age (21+). This is essential for maintaining the security and integrity of the platform.

3.2 Transaction Processing

We use transaction-related information to process your deposit and withdrawal requests, maintain your transaction history, and resolve financial disputes.

3.3 Security & Fraud Prevention

Technical information is used to protect the ek33e platform from fraud, unauthorized access, and other illegal activity. This information makes it possible to identify suspicious activity and keep user accounts secure.

3.4 Customer Service

We use your information to answer your support queries, resolve complaints, and ensure a better customer experience.

3.5 Service Improvement

By analyzing user behavior and preferences, we continually work to improve ek33e's services, interface, and content.

3.6 Ensuring Responsible Gaming

We may monitor your gaming activity to ensure responsible gaming patterns. Where necessary, we may offer you assistance.

4. Data Storage & Protection

ek33e uses industry-standard technologies and practices to ensure the security of your information. Our security measures are described in detail below.

4.1 Encryption Technology

Your personal information and financial transaction data are protected by SSL (Secure Socket Layer) encryption. This means all information exchanged between your browser and our servers is encrypted and cannot be read by third parties.

4.2 Server Security

Our servers are protected by firewalls, intrusion detection systems, and regular security audits. Only authorized personnel are granted access to your information on a need-to-know basis.

4.3 Data Retention Period

We retain your information for as long as it is necessary to provide services or to meet legal obligations. Financial transaction records may be retained for a specified period after account closure in accordance with applicable rules.

4.4 Password Protection

Your password is never stored in plain text — it is kept in an encrypted hash form. However, to further strengthen the security of your account, you are advised to follow the practices below:

• Use a strong and unique password
• Do not share your password with anyone
• Close your browser after logging out
• If you notice any suspicious activity, contact support immediately

5. Sharing Data with Third Parties

ek33e does not sell your personal information to any third party for commercial purposes. However, information may be shared in the following specific circumstances:

5.1 Service Provider Partners

To operate the service, we may engage trusted third parties — such as payment processing, technology infrastructure, data analytics, or customer service tools. These partners are provided only the information necessary to perform their specific tasks and are contractually bound to maintain the confidentiality of that information.

5.2 Legal Obligations

We may disclose information to comply with legal obligations, including court orders, lawful investigation procedures, or requests from government regulatory authorities.

5.3 Fraud Prevention

Specific information may be shared with relevant authorities or services for the purpose of detecting fraud, verifying identity, or preventing illegal activity.

5.4 Business Transfer

In the event of a merger, acquisition, or asset transfer involving ek33e's business, your information may be transferred to the relevant new entity. You will be notified in a timely manner in such cases.

6. Cookie Policy

The ek33e website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your experience on the site.

6.1 Types and Purpose of Cookies

• Essential Cookies: Required for the basic functionality of the site, such as maintaining login sessions.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect site usage statistics to help improve the service.
• Security Cookies: Used to detect fraud and unauthorized access.

6.2 Cookie Control

You can disable or delete cookies through your browser settings. Please note, however, that disabling essential cookies may affect some key functionality of the site.

7. Your Rights Over Your Information

ek33e believes you should have control over your own personal information. To that end, we ensure the following rights:

7.1 Right to Access

You may contact us at any time to find out what information we hold about you. We will provide that information within a reasonable time of receiving your request.

7.2 Right to Rectification

If any information stored in your account is incorrect or outdated, you may request a correction through our support team.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or legitimate service interests.

7.4 Right to Object to Processing

If you object to your information being used for a specific purpose, you may inform us. We will review your objection and take appropriate action.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact us by email at [email protected] or via live chat. Once your identity has been confirmed, we will process your request as quickly as possible.

8. Protection of Minors

ek33e strictly does not provide services to anyone under the age of 21. We use an age verification process at registration and may take additional verification steps where necessary.

We do not knowingly collect personal information from anyone under the age of 21. If it comes to our attention that a minor is using our platform, we will immediately close that account and delete the associated information.

9. Privacy Policy Changes

ek33e reserves the right to amend or update this Privacy Policy as needed. If any significant changes are made to the Policy, we will notify you in the following ways:

• Displaying a notice on the site's homepage or account dashboard
• Sending details of the changes directly by email (where applicable)
• Updating the "Last Updated" date at the top of this document

By continuing to use ek33e after any policy changes, you will be considered to have agreed to the updated policy. Therefore, it is recommended that you review this document regularly.

10. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, our support team is always ready to help you. We provide assistance in both Bengali and English.